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Contact Split My Fare Customer Service

How to Reach a Person at Split My Fare

Verified Contact Information

Customer Service:

  • +44 345 748 4950
    National Rail Enquiries
Send Message

Complaints/ Feedback:

feedback@splitmyfare.co.uk

Customer Service:

support@splitmyfare.co.uk

Media:

media@splitmyfare.co.uk

Split My Fare Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Split My Fare Phone Number
+44 345 748 4950
Average Hold Time
More than 10 min
Most Popular Split My Fare Email Address
support@splitmyfare.co.uk
Issue Resolution Rate
Low (12% reported full resolution)
Split My Fare Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview

How to Contact Split My Fare Customer Service?

Split My Fare's contact number, +44-345-748-4950, is also the company's customer service number. Clients can call the same Split My Fare phone number for national rail enquiries. People call Split My Fare mainly because of refunds, returns, replacements, payments, and charges. If the agent answering the call cannot help immediately, the call will be redirected to a department or expert who can assist.

Clients can email Split My Fare with complaints and feedback. Customers who don't want to discuss their problems on the phone can use the email facility. It is always a good idea to communicate with the company via email. Emails are ideal records of all the correspondence between the company and customers. Use feedback@splitmyfare.co.uk as your email address. For more information, customer service can be emailed at support@splitmyfare.co.uk. Assistance and information can be requested by email about refunds and changes and cheap train tickets—schedules, destinations, routes, e-tickets, disability, railcards and more. The email address for the media is media@splitmyfare.co.uk. The company responds typically within a few hours. Clients can also mail to the corporate office: Split My Fare, Newcastle, England, United Kingdom.

Split My Fare's opening hours are 24 hours, seven days a week. Using the Split My Fare app, clients can contact customer service 24/7. Calling is always the quickest way to make contact. If, for any reason, a client can't get in contact with customer service, an email can also be sent, and a representative will contact the client within some hours.

PissedConsumer Club

Contact Information

Split My Fare Website:

Split My Fare Help Center:

Corporate Office Address:

Split My Fare
Newcastle, England
United Kingdom

How Customers Rate Split My Fare Support?

5.0 / 5
Good

Based on 126 calls to Split My Fare customer support through PissedConsumer.com and 2 survey responses.

Total Calls
126
Issues Resolved
12%

Why Customers Call Split My Fare?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 45%
  • Refund 19%
  • Return/ Replace 14%
  • Activation/ Cancellation 6%
  • Request for Information 5%
  • Payments and Charges 4%
  • Product/ Service 4%
  • Account 2%
  • Shipping and Delivery <1%
  • Website/ Application <1%

Customer Inquiries & Issues

45%
  • "Tickets"
  • "Train"
  • "Booked earlier ticket need to adjust to leave [GEOGRAPHIC_DATA] at 21:35 not 19:35"

Refund

19%
  • "Refund"
  • "Need refund and a pdf of tickets"
  • "Need refund"

Return/ Replace

14%
  • "Want a return ended up with a singke"
  • "Need to change a ticket or refund but it's not straightforward and I'm disabled and need help"
  • "Booked wrong date"

Activation/ Cancellation

6%
  • "Train cancellation"
  • "Cancelling tickets"
  • "Cancel booking"

Request for Information

5%
  • "Enquiry"
  • "Query about tickets"
  • "Can i get a refund on strike date return home 08/12/2023"

Payments and Charges

4%
  • "Credit card payments"
  • "fraud"
  • "Payment not going through"

Product/ Service

4%
  • "Having problem with the app"
  • "stolen phone and travelling today. No access to tickets"
  • "Complaint"

Account

2%
  • "No code sent to e mail to retrieve booke tickets, these were booked yesterday. No reply to email sent."
  • "Disabled seating"

Shipping and Delivery

<1%
  • "Didn't get E ticket"

Website/ Application

<1%
  • "Website not working"

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